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Work 03 · Administration

Backoffice
Menu Management

Administrators need clear structure when one menu change can affect many records, stores, and service channels.

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Menu Management grid with sample records and selection controls
My roleLead product designer

Workshops, interaction rules, responsive guidance, and handoff

ProductBackoffice

Restaurant administration and menu configuration

Period2025 to 2026

Work with design, product, engineering, and quality assurance

StatusPartial release

Navigation and configuration work shipped in stages

Make dense menu work predictable without hiding its connections.

What the design needed to achieve

  • ✓

    Separate navigation, record scanning, and detailed editing.

  • ✓

    Give every table row the same selection and navigation behavior.

  • ✓

    Preserve one source for shared options across connected products.

Problem

Every record has connections.

Items, categories, prices, choices, stores, and service channels affect each other.

Risk

Small inconsistencies spread.

Mixed row behavior and repeated controls slow work and increase editing mistakes.

Direction

Assign each area one job.

The interface separates structure, scanning, preview, and full editing.

Use stable interaction rules across a dense administration product.

01

Separate the editing layers

Clear structure

The left tree selects an area, the grid supports scanning, and the right panel previews one record.

Intended impact

People keep their place while moving from overview to detail.

02

Give each row one behavior

Predictable navigation

One click selects and previews. The arrow or See Details opens the full page.

Intended impact

Rows stay stable and can still support inline editing.

03

Define bulk actions first

Controlled scale

The team prioritized named bulk actions before an unrestricted edit-anything model.

Intended impact

Large changes remain clear, reviewable, and easier to deliver.

04

Use one flexible Quick Menu

Cross-channel reuse

The selected direction uses one flexible column, insertion, reorderable tabs, multi-select, and search.

Intended impact

One structure adapts across POS, kiosk, mobile, and future sizes.

05

Sequence responsive work

Delivery focus

The team defined Menu Management components before updating the full shared system.

Intended impact

Engineering receives useful guidance without waiting for a complete system rewrite.

A row needed one predictable action.

Engineering read an early navigation rule two ways. I compared five interactions and wrote the rule that the team could build.

  1. 01 · Find the gap

    One phrase, two meanings

    "Double-click to navigate" could mean a second click on a selected row or a true double-click.

  2. 02 · Compare

    Five interactions

    I evaluated five options and compared patterns in four administration products. A second implicit click would conflict with interactive columns and later inline editing.

  3. 03 · Decide

    Separate preview from detail

    One click selects and previews. The arrow and See Details open the full page. The team rejected both second-click and double-click navigation.

  4. 04 · Align

    Write the rule for reuse

    I recorded the decision for product and front-end work. The same behavior applies across Menu Management tables.

The grid makes scanning, selection, and connected data visible.

A shared foundation reached delivery in stages.

Delivered

Navigation and configuration

Navigation, category, and linked-option work reached delivery in stages.

Expanded

Combo Sets

Combo Sets gained a list, detail view, permissions, and multi-store actions.

Measure next

Administration signals

Future measures include bulk completion, navigation errors, and time to find an item.

Delivery is documented in stages. The portfolio has no verified task-time or error-rate result for this redesign.

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